NOBZO VERSE LTD
Privacy Policy
How we collect, use, and protect your information
Effective Date: August 31, 2026
Last Updated: August 30, 2026
1. Who We Are
NobzoVerse is a property and lifestyle technology platform operated by Nobzo Verse Limited ("NobzoVerse", "Nobzo", "we", "us", or "our"), a company incorporated in Nigeria. We build technology-driven solutions for the Nigerian real estate market, connecting tenants, landlords, and property seekers for rental, lease, and purchase transactions through our mobile application and website (together, the "Services").
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it. It applies to everyone who interacts with our Services, including app users, website visitors, subscribers to NobzoApp, and anyone who contacts us.
We process personal data in accordance with the Nigeria Data Protection Act 2023 ("NDPA"), the Nigeria Data Protection Regulation, and, where applicable to users outside Nigeria, other recognized data protection standards.
2. Information We Collect
2.1 Information You Provide Directly
- Identity information: full name, date of birth, gender, National Identification Number (NIN), where required for verification, and government-issued ID.
- Contact information: phone number, email address, residential or business address.
- Account information: username, password (stored in encrypted/hashed form), profile photo.
- Property and transaction information: listings, rental or purchase preferences, proof of interest in a property, lease or tenancy documents, payment and subscription history.
- Payment information: card details or bank account information processed via our licensed payment partner Paystack (we do not store card numbers on our own servers).
- Communications: messages sent through in-app chat between tenants and Relationship Managers, support tickets, feedback, and survey responses.
- Employment and recruitment data: CVs, cover letters, references, and interview notes, for individuals who apply to work with us.
2.2 Information Collected Automatically
- Device information: device model, operating system, unique device identifiers, IP address, mobile network information.
- Usage data: features used, screens viewed, session duration, crash logs, and diagnostic data.
- Location data: approximate or precise location, where you have granted the app permission, used to show nearby properties and relevant listings.
- Cookies and similar technologies on our website, as described in Section 8.
2.3 Sensitive Data
In limited circumstances, information you choose to share (for example, in a support conversation or a property description) may indirectly reveal sensitive data such as religion, health, or similar categories. We do not intentionally collect sensitive personal data, do not use it to make decisions about you, and apply enhanced protection to it where it does arise, in line with the NDPA.
3. How We Use Your Information
We use personal data only for purposes connected to providing and improving our Services, including to:
- • Create and manage your Nobzo account and verify your identity.
- • Match tenants and property seekers with relevant listings and Relationship Managers.
- • Process subscription payments for NobzoApp and maintain billing records.
- • Facilitate communication between you and Relationship Managers through in-app chat.
- • Provide customer support and respond to enquiries or complaints.
- • Send service notifications, transaction confirmations, and, where you have consented, marketing communications.
- • Detect, investigate, and prevent fraud, abuse, and security incidents.
- • Comply with legal and regulatory obligations, including tax, anti-money-laundering, and real estate sector requirements.
- • Improve our app through analytics, testing, and product research.
We do not sell your personal information to third parties.
4. Legal Basis for Processing
Depending on the context, we rely on one or more of the following legal bases: your consent (for example, for marketing or location access), performance of a contract (for example, to deliver NobzoApp subscription or facilitate a lease or purchase), compliance with a legal obligation, and our legitimate interests in operating, securing, and improving the Services, balanced against your rights.
5. How We Collect Information
We collect information directly from you (through the app, our website, forms, and customer support), automatically through your use of the app, and, occasionally, from third parties such as landlords, property owners, business partners, and publicly available sources, where necessary to verify a listing or an identity.
7. Data Retention
We retain personal data for as long as your account is active and as needed to provide the Services. Where you close your account or otherwise terminate your relationship with NobzoVerse, we retain your data for 45 days to allow for account recovery, dispute resolution, or as otherwise required, after which it is securely deleted or anonymized, except where longer retention is required by law (for example, financial and tax records).
9. Data Security
We apply technical and organizational safeguards — including encryption in transit, access controls, and restricting data access to personnel who need it to perform their role — to protect your information. No system can be guaranteed completely secure, and we encourage you to also protect your account credentials and report any suspected unauthorized access to us immediately.
10. Your Rights
Subject to applicable law, you have the right to:
- • Access the personal data we hold about you.
- • Correct inaccurate or incomplete data.
- • Object to, or restrict, certain processing of your data.
- • Request a copy of your data in a portable format.
- • Withdraw consent at any time, where processing is based on consent.
- • Request deletion of your account and personal data, as described in Section 11.
To exercise any of these rights, contact us using the details in Section 15.
11. Account Deletion
You can request deletion of your NobzoApp account at any time, in either of the following ways:
- In-app: go to Profile → Account → Delete Account, and follow the confirmation steps.
- By email: send a deletion request to support@nobzoent.com from the email address linked to your account, with the subject line "Account Deletion Request".
Once verified, we will deactivate your account within 7 days and permanently delete or anonymize your associated personal data within 45 days, except for information we are required to keep for legal, tax, or regulatory purposes (for example, records of completed transactions). Deleting your account does not automatically cancel an active NobzoApp subscription billed through the Paystack or App Store or Google Play — subscriptions must be cancelled separately through your app store account settings.
12. Data Deletion Requests
Separately from full account deletion, you may request deletion of specific categories of personal data we hold about you (for example, marketing preferences, saved searches, or chat history), while keeping your account active. To do so:
- • Email support@nobzoent.com with the subject line "Data Deletion Request", specifying the data you would like removed.
- • We will confirm your identity, process eligible requests within 30 days, and let you know if any data must be retained for legal or regulatory reasons.
Data deletion requests are handled at no cost to you.
13. Children's Privacy
Our Services are not directed at children under 15, and we do not knowingly collect personal data from them. If we learn that we have collected data from a child without appropriate consent, we will delete it promptly.
14. International Data Transfers
Our data is primarily hosted and processed within Nigeria and on reputable international cloud infrastructure. Where data is transferred outside Nigeria, we take steps to ensure it receives a comparable level of protection, consistent with the NDPA.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
16. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website with a new "Last Updated" date, and where changes are material, we will notify you through the app or by email.
Questions About Your Privacy?
Our team is here to help you understand how we protect your data and exercise your rights.